Ganse Apothecary Specialty Pharmacy accepts written, verbal, faxed, and electronic prescriptions from physicians. You may also call us and request that we contact your prescriber to obtain a new prescription. Most specialty medications require a prior authorization from your insurance plan which we will begin working on immediately upon receipt of the prescription. Once your medication has been approved and we have confirmed that you are available to receive the delivery, your medication will be shipped within 24 hours.
Ganse Apothecary Specialty Pharmacy accepts Medicare, Medicaid, and Commercial (private) prescription insurance plans and will bill your insurance company for you. However, you may still have to pay a portion of the cost in the form of a deductible, co-insurance, or co-payment. You will be responsible for paying your portion of the medication’s cost within the specified timeframe on your billing statement which will be delivered monthly to your billing address on file. You have the right to know the cost of your medication before delivery and to refuse any service you wish to. We will tell you the exact amount you need to pay Ganse Apothecary Specialty Pharmacy. If for any reason you owe a balance, the balance will need to be paid prior to your next refill. We accept personal checks, money orders and credit cards (Visa, MasterCard, American Express and Discover).
We will coordinate the delivery of your specialty medication(s) to your home, the prescriber’s office, or an approved alternate location. Medication(s) are packaged and shipped in a manner according to current best practices and manufacturer guidelines. Employees are also trained to meet the shipping requirements of medications requiring refrigeration or special handling. It is requested that either yourself, or a designee, are available to receive your shipment. Please notify us immediately if there is a change which would not allow someone to be present so that we may make alternate plans. Upon receipt, please inspect the package and medication and notify us immediately of any damage or concerns you have. If receiving from a mail courier (UPS, FedEx) please sign the prescription manifest in your package and mail back to us using the provided pre-paid, self-addressed envelope.
Ganse Apothecary Specialty Pharmacy offers a comprehensive patient care management program. Proactive and clinically based, the program provides therapy-specific care to improve your health. The service includes an initial clinical assessment, ongoing reassessments prior to prescription refills, and ongoing medication and health education. This service is provided to you at no additional cost and your participation is completely voluntary. If you would like to request not to participate in our patient management program, please contact a member of our specialty pharmacy team and you will be promptly disenrolled.
A refill may be ordered by calling us at 717-394-5671 (option 3). We also monitor your refill status and a staff member will call you to perform a reassessment no earlier than one week before your next refill is due. This call serves as an opportunity to discuss how you are currently taking the medication; any adverse reactions; general questions or concerns; assess response to therapy; learn of recent hospitalizations or new conditions; and address any changes to other medications.
Prior Authorizations: Ganse Apothecary Specialty Pharmacy will work with your physician and your prescription insurance company to help with the prior authorization process that is often required by many plans for coverage of specialty medications. This process may often take a few business days to complete, but our team will ensure that you and the prescriber are informed of each step of the process.
Appeals: If your prescription plan denies coverage for your medications, or if you disagree with the benefits or coverage of your medications, you may have the right to file an appeal with your health plan. Contact us or your health plan for more information.
Financial Assistance: If you do not have prescription drug coverage or if you cannot afford your co-pay, a specially trained member of our team will work with you to find available assistance for paying for your medication. Ganse Apothecary Specialty Pharmacy works with various foundations and manufacturer sponsored programs that may provide financial assistance for certain medications.