355 W. King St., Lancaster, PA 17603 - 717-427-1632 (fax)

Patient Advocacy

  • Pharmacist Assistance

    Ganse Apothecary Specialty Pharmacy pharmacists are specially trained on the medication you are taking and are available to answer your questions. A licensed pharmacist is available 24 hours a day, 7 days a week for any urgent needs related to your medication. If you need a pharmacist after normal business hours, please call717-394-5671 and select the option to reach the on-call pharmacist.

  • Patient Concerns and Complaints

    Delivering exceptional customer service and taking your concerns seriously are a top priority of ours. We encourage you to notify us promptly of any complaints or concerns you may have regarding any area of our service. Please call 717-394-5671 (option 3) and a member of our specialty pharmacy team will work with you. If you are not satisfied with the initial response, please ask to speak with the Specialty Pharmacy Manager. Every complaint or concern received shall be reviewed and you will receive a response from a team member.

  • Consumer Advocacy Support

    Ganse Apothecary Specialty Pharmacy is here to serve and assist you in any way we can to help you manage your health and medication therapy. Please do not hesitate to contact us with any questions that you may have.

  • Disclosure and Confidentiality Policy

    Ganse Apothecary Specialty Pharmacy prioritizes protecting the confidentiality of the information you, your health plan and your health care providers share with us. We promise to use this information only to deliver the services your health plan has contracted with us to provide and to provide you with helpful information. For any questions on how we protect or use your health information, please call 717-394-5671 (option 3) and ask for the Specialty Pharmacy Manager or the Chief Executive Officer.

Pharmacist On-Call 24/7/365

717-394-5671 or 800-828-6885