355 W. King St., Lancaster, PA 17603 - 717-427-1632 (fax)

Frequently Asked Questions



  • Q. What is a specialty pharmacy?

    A. A specialty pharmacy provides a variety of medications that can be infused, injected, applied topically, or taken orally. Specialty medications can involve complex care or administration, require special storage and handling, are generally expensive, and may not be readily available at your local pharmacy. Sometimes these medications have side effects that require ongoing monitoring by physicians or pharmacists. Ganse Apothecary Specialty Pharmacy focuses on providing these medications while offering excellent customer service and clinical support to you and your health care team.

  • Q. How important is it to take all of my medication?

    A. Following your prescriber’s instructions for both the amount of the medication you should take and the length of time you should take it is the best thing you can do to ensure a successful course of treatment. We understand that some medications may have unpleasant side effects or may be difficult to administer, therefore, our pharmacists are available to offer practical advice about dealing with these issues or to contact your prescriber about the medical management of these side effects.

  • Q. How do I order a refill?

    A. A Ganse Apothecary Specialty Pharmacy team member will call you to schedule your delivery at least a week before your next refill. During this call, he or she will confirm that you are still taking the medication, that your prescriber has not changed the dose, and that you are not having any unmanageable side effects. Patients can also initiate a medication refill by calling the specialty pharmacy directly.

  • Q. How long does it take to receive my medication?

    A. For new prescriptions, medications are usually shipped within 24 hours after we receive your prescription, insurance approval, and speak with the patient (or designee) to coordinate the delivery. For refill prescriptions, delivery will be coordinated to ensure the medication is received before your current supply is finished. Ganse Apothecary Specialty Pharmacy will inform you of and arrange for any additional supplies that you may need for administering your medication.

  • Q. What if I have questions about my medications and want to access a Ganse Apothecary Specialty Pharmacy team member?

    A. Please call 717-394-5671 during normal business hours, Monday thru Friday 8:00 AM to 5:30 PM (E.S.T.), and select option 3 for the Specialty Pharmacy. If outside of business hours, a licensed pharmacist is available 24 hours a day, 7 days a week for any urgent needs related to your medication. If you need a pharmacist after normal business hours, please call 717-394-5671 and select the option to reach the on-call pharmacist.



Pharmacist On-Call 24/7/365

717-394-5671 or 800-828-6885